Privacy Policy

We value your privacy and for that reason, you control how Cool Cartons uses your information. This Privacy Policy explains how Cool Cartons deals with your personal information in accordance with the law.


Cool Cartons collects the information that is necessary to provide our services to you and you decide how much information you provide. Information is only shared with others as described in this Privacy Policy. 

Your Cool Cartons Account

When you create a Cool Cartons account, the privacy setting is defaulted to private. Your information will only become public if you change the setting to public. Your account can only be accessed with your user ID and password.

In order to create a Cool Cartons account we require your email address, and a password. You may choose to include additional information in your account, and if you do it will be kept private to the account holder. 

Use and disclosure

Cool Cartons uses your personal information first and foremost to provide our services to you. Other purposes for which we may use personal information include:

    (i) to improve customer service,

    (ii) to advertise and promote our services to users, including events, new features and competitions; and

    (iii) for marketing and promotional activities

You are able to unsubscribe from our newsletters at any time. Cool Cartons does not sell, or rent any of your personal identification information to others. We will not disclose your personal information to any third-parties other than when required by law or set out in this privacy statement. Cool Cartons does not disclose information outside of Australia, other than to international hosting providers or for the purposes of delivering a parcel, which is only with your consent.

Your banking information

We use a third-party provider to process payments, which will require you to provide your banking information directly to them. Cool Cartons does not store any credit card information. 

Delivery addresses

If you link a delivery address to your account, it will only be available to other users if you provide them with your contact details, Cool Cartons ID or provide them with consent on request.

The following information will be disclosed on the label of a package being sent:

   · Sender’s name, address, phone number and instructions

   · Receiver's name, address, phone number and instructions

   · Size and user reference.

Cool Cartons uses third party delivery providers to deliver packages, who will have access to the information on the package label, for the sole purpose of delivering the package. Delivery Providers may also have access to the phone number of the person receiving the package.

Storing your information

We will hold your information for as long as you authorise us by maintaining an active account or remaining on our mailing list. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and order information stored via our Site. While Cool Cartons takes precautions to secure your data, if there is a security issue we will alert you of this fact.

If an account is deleted we'll still need to hold on to some information about past orders for our own records. 

Non-personal identification information

We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers you use and other similar information.

Web browser cookies

As with most websites, we may use "cookies" to enhance your experience. Cookies do not cause damage or harm your system and are used to assist you with our site. You may choose to alter personal web browser settings so as to refuse cookies, or to provide alerts when cookies are being sent. However, if cookies are blocked some parts of the site may not function properly.

Third-party websites

You may find content on our Site that links to the sites of other third parties. If you access linked sites, you do so at your own risk. We do not operate or control these third party sites and we are not responsible for their content, operation, privacy, accuracy or security policies. 

Access, correction and complaints

It is important that your information is accurate at all times so we ask that you notify us of any changes that arise. If you would like access to your information please put your request in writing via our support contact form on our contact page.

If you wish to make a complaint about our treatment of your personal information please put your concerns in writing to The Privacy Officer as above. We will respond to your concern within 30 days. 

Changes to this privacy policy

Cool Cartons has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.